TERMS & CONDITIONS

Last Updated: 09 November 2025

1. General Information
Build A Brain provides educational products designed to encourage learning, creativity, and exploration among children. Our products are intended for use under appropriate supervision and in accordance with age recommendations.

2. Eligibility
By purchasing or using our products, you represent that you are at least 18 years old, or that a parent or legal guardian has consented to the purchase and use of our products by a minor.

3. Product Safety and Use
Our products are designed for educational and recreational use only.
Adult supervision is required for children under 14 years.
We are not liable for injuries, damages, or misuse resulting from improper use of the products.

4. Orders and Payments
All prices are listed in South African Rand (ZAR) and are subject to change without notice.
Payment must be made in full before shipment.
We reserve the right to refuse or cancel orders for any reason, including suspected fraud or inventory errors.

5. Shipping and Delivery
Shipping times are estimates and not guaranteed.
We are not responsible for delays caused by third-party carriers or events beyond our control.

6. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on our website with the “Last Updated” date revised. Continued use of our products or services constitutes acceptance of any changes.

PRIVACY POLICY

Last updated: 09 November 2025

1. Introduction
Welcome to Build A Brain.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [www.buildAbrain.co.za].
By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We collect the following types of information:
a. Personal Information
When you interact with our site (e.g., by filling out a contact form, subscribing to a newsletter, or making a purchase), we may collect:
Name
Email address
Phone number
Billing or shipping address
Payment information (processed securely by PayFast, Yoco or another third-party provider)

3. How We Collect Information
We collect information when you provide it voluntarily (e.g., by filling out a form or completing a transaction).

4. How We Use Your Information
We may use your information to:
Provide and operate our services
Process orders and payments
Communicate with you .
Personalize your experience on our website
Improve our website and services
Comply with applicable laws and regulations.

5. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.

RETURN POLICY

Due to the nature of our products — we do not accept returns, exchanges, or cancellations once an order has been processed and shipped.
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at support@buildabrain.co.za with your order number and a brief description of the issue, and we’ll be happy to review your claim for a replacement or store credit.
Please note that claims made after [3] days of delivery may not be eligible for replacement or credit.
We cannot accept returns or issue refunds for damage caused by improper handling, assembly, or modification or Issues resulting from failure to follow provided instructions.

DIGITAL PRODUCT POLICY

Intellectual Property
All content on our website, including text, images, designs, and product materials, is the property of WI Works trading as Build A Brain and protected by copyright and trademark laws. You may not reproduce, distribute, or modify our materials without prior written consent.

Business name: Build-A-Brain
Email: support@buildAbrain.co.za
Address: Cape Town
Country: South Africa